MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (beta)

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Summary

  • beginner
  • dynamics-365
  • dynamics-customer-engagement
  • In response to the coronavirus (COVID-19) situation, Microsoft is implementing several temporary changes to our training and certification program. Learn more.This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.Note: This exam will be available in February 2021.

Learning paths

3 hr 5 min
Learn the Fundamentals of Microsoft Dynamics 365 Project Operations (CRM)

Modules in this learning path

  • Review the resource utilization capabilities of Dynamics 365 Project Operations
    8 Units
    23 min

    Review the resource utilization capabilities of Dynamics 365 Project Operations

  • Plan projects with Dynamics 365 Project Operations
    8 Units
    36 min

    Plan projects with Dynamics 365 Project Operations

  • Describe the sales capabilities of Dynamics 365 Project Operations
    8 Units
    29 min

    Describe the sales capabilities of Dynamics 365 Project Operations

  • Get introduced to the customer engagement apps
    11 Units
    1 hr 7 min

    Get introduced to the customer engagement apps

  • Explore Dynamics 365 Project Operations
    7 Units
    30 min

    Explore Dynamics 365 Project Operations

3 hr 11 min
Learn the Fundamentals of Microsoft Dynamics 365 Sales

Modules in this learning path

  • Examine Dynamics 365 Sales
    7 Units
    29 min

    Examine Dynamics 365 Sales

  • Manage the sales lifecycle with Dynamics 365 Sales
    10 Units
    1 hr 2 min

    Manage the sales lifecycle with Dynamics 365 Sales

  • Get introduced to the customer engagement apps
    11 Units
    1 hr 7 min

    Get introduced to the customer engagement apps

  • Review additional sales apps
    6 Units
    33 min

    Review additional sales apps

3 hr 54 min
Learn the Fundamentals of Microsoft Dynamics 365 Field Service

Modules in this learning path

  • Explore Dynamics 365 Field Service
    7 Units
    31 min

    Explore Dynamics 365 Field Service

  • Review the asset management capabilities of Dynamics 365 Field Service
    6 Units
    22 min

    Review the asset management capabilities of Dynamics 365 Field Service

  • Generate work orders in Dynamics 365 Field Service
    8 Units
    42 min

    Generate work orders in Dynamics 365 Field Service

  • Describe the scheduling capabilities of Dynamics 365 Field Service
    7 Units
    39 min

    Describe the scheduling capabilities of Dynamics 365 Field Service

  • Examine the inventory management capabilities of Dynamics 365 Field Service
    7 Units
    33 min

    Examine the inventory management capabilities of Dynamics 365 Field Service

  • Get introduced to the customer engagement apps
    11 Units
    1 hr 7 min

    Get introduced to the customer engagement apps

3 hr 0 min
Learn the fundamentals of Microsoft Dynamics 365 Customer Service

Modules in this learning path

  • Describe Dynamics 365 Customer Service components
    9 Units
    41 min

    Describe Dynamics 365 Customer Service components

  • Explore Dynamics 365 Customer Service
    6 Units
    21 min

    Explore Dynamics 365 Customer Service

  • Get introduced to the customer engagement apps
    11 Units
    1 hr 7 min

    Get introduced to the customer engagement apps

  • Review other customer service apps
    9 Units
    51 min

    Review other customer service apps

2 hr 43 min
Learn the Fundamentals of Microsoft Dynamics 365 Marketing

Modules in this learning path

  • Review additional marketing apps
    7 Units
    31 min

    Review additional marketing apps

  • Describe Dynamics 365 Marketing capabilities
    9 Units
    38 min

    Describe Dynamics 365 Marketing capabilities

  • Explore Dynamics 365 Marketing
    7 Units
    27 min

    Explore Dynamics 365 Marketing

  • Get introduced to the customer engagement apps
    11 Units
    1 hr 7 min

    Get introduced to the customer engagement apps