MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (beta)
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- beginner
- dynamics-365
- dynamics-customer-engagement
In response to the coronavirus (COVID-19) situation, Microsoft is implementing several temporary changes to our training and certification program. Learn more.This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.Note: This exam will be available in February 2021.
Learning paths
Modules in this learning path
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Review the resource utilization capabilities of Dynamics 365 Project Operations
8 Units23 minReview the resource utilization capabilities of Dynamics 365 Project Operations
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Plan projects with Dynamics 365 Project Operations
8 Units36 minPlan projects with Dynamics 365 Project Operations
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Describe the sales capabilities of Dynamics 365 Project Operations
8 Units29 minDescribe the sales capabilities of Dynamics 365 Project Operations
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Get introduced to the customer engagement apps
11 Units1 hr 7 minGet introduced to the customer engagement apps
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Explore Dynamics 365 Project Operations
7 Units30 minExplore Dynamics 365 Project Operations
Modules in this learning path
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Examine Dynamics 365 Sales
7 Units29 minExamine Dynamics 365 Sales
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Manage the sales lifecycle with Dynamics 365 Sales
10 Units1 hr 2 minManage the sales lifecycle with Dynamics 365 Sales
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Get introduced to the customer engagement apps
11 Units1 hr 7 minGet introduced to the customer engagement apps
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Review additional sales apps
6 Units33 minReview additional sales apps
Modules in this learning path
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Explore Dynamics 365 Field Service
7 Units31 minExplore Dynamics 365 Field Service
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Review the asset management capabilities of Dynamics 365 Field Service
6 Units22 minReview the asset management capabilities of Dynamics 365 Field Service
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Generate work orders in Dynamics 365 Field Service
8 Units42 minGenerate work orders in Dynamics 365 Field Service
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Describe the scheduling capabilities of Dynamics 365 Field Service
7 Units39 minDescribe the scheduling capabilities of Dynamics 365 Field Service
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Examine the inventory management capabilities of Dynamics 365 Field Service
7 Units33 minExamine the inventory management capabilities of Dynamics 365 Field Service
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Get introduced to the customer engagement apps
11 Units1 hr 7 minGet introduced to the customer engagement apps
Modules in this learning path
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Describe Dynamics 365 Customer Service components
9 Units41 minDescribe Dynamics 365 Customer Service components
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Explore Dynamics 365 Customer Service
6 Units21 minExplore Dynamics 365 Customer Service
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Get introduced to the customer engagement apps
11 Units1 hr 7 minGet introduced to the customer engagement apps
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Review other customer service apps
9 Units51 minReview other customer service apps
Modules in this learning path
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Review additional marketing apps
7 Units31 minReview additional marketing apps
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Describe Dynamics 365 Marketing capabilities
9 Units38 minDescribe Dynamics 365 Marketing capabilities
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Explore Dynamics 365 Marketing
7 Units27 minExplore Dynamics 365 Marketing
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Get introduced to the customer engagement apps
11 Units1 hr 7 minGet introduced to the customer engagement apps